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Ahmad Adnan Alzyoud

Personal

Marital status: Married, with four children

Nationality: Jordanian

Date and Place of birth:30th of October 1984, Irbid-Jordan

Gender: Male

 

Education

  • General Secondary Certificate Exam, Irbid- Jordan (June, 2002) with 92.2%.

 

  • B.Sc. in Computer Science, Jordan University of Science and Technology (Jan, 2006) with very good GPA:77.6% (http://www.just.edu.jo)

 

  • MS. Degree in Computer Information Systems, Yarmouk University, Irbid-Jordan (June, 2016) with Excellent GPA: 92.9%

(Awarded with honors, among best students in class)

(http://www.yu.edu.jo)

  • Graduate Work in Educational Technology PHD Degree. Jordan University, Amman – Jordan ,2020 – Present (Est Graduation, 2023)

 

Work Experience

  • Jun 2018 till now, Head of e-learning and Open Educational Resource Department, Ministry of Higher Education and Scientific Research, Amman, Jordan (http://mohe.gov.jo).

  • Sep 2009 till Jun 2018, System Administrator and Data Analyst, Computerized Exams Department, Yarmouk University, Irbid, Jordan(http://www.yu.edu.jo).
    The Computerized Online Exam Department was established at Yarmouk University on August 2007, I was nominated to follow up administration this department work, my duties can be summarized as follow:

    • Managing and holding all computerized exams held at Yarmouk University using Questionmark and Moodle products.

    • Member of the administration and implementation of the English equivalent exam committee for the postgraduate students.

    • In addition to university computerized exams, I managed computerized exams of Change Agent for Arab Development and Education Reform (CADER) Company held in different regions in Jordan (http://www.cader.jo).

    • Processing of statistical reports by analyzing, managing and tracking databases and re-configuring data to conform with the used systems.

    • Managing the department’s technical work procedures including department’s peripherals, hosts, servers, firewall, and uninterruptible power supply (UPS).

    • Making backup copies of department’s files and databases.

    • Overseeing security of all systems and data.

    • Following up and updating department’s website.

    • Planning for developing training programs for the staff members and users.

  • Jun. 2012 till Sep. 2012, Computer Lab and Classrooms Technician, Languages Center, Yarmouk University, Irbid, Jordan (http://www.yu.edu.jo).

       (Extra work after the official working hours)

       I was nominated to technically supervise and support computer Lab and classrooms equipment’s usage. 

  • Mar. 2008 till Sep. 2012,Lab Instructor and Computer Lab Technician, Faculty of Information Technology and Computer Sciences, Yarmouk University, Irbid, Jordan (http://www.yu.edu.jo).

        During the first period of my job at Yarmouk University, my duties include:

  •   Teaching for four semesters the following courses:

    • CS117 - Object-Oriented Programming Lab.

    • CS105 - Programming Languages Lab.

    • CS130 - Fundamentals of Operating Systems Lab.

  • Support my work and teaching remotely through using classroom management solution software: Netsupport School Professional, and virtual machines tools.

  • Training and follow-up students during the registration process and computerized exams.

  • Installation and maintenance classroom technology equipment like data shows, computers, audio/video systems, and other equipment’s, to ensure validity and problem recover purposes.

  • Installation and running peripherals, and provide these peripherals with required materials like ink and papers.

  • Download and installation required software for equipment works and for teaching courses.

 

  • Oct. 2007 till Mar. 2008, Networks and Maintenance Technician, Smart Business Solutions, Irbid, Jordan.

Smart Business Solutions provides and supports network and maintenance services, I was chosen to fill Networks and Maintenance Technician position and to do the following duties:

  • Determine network usage, disk space availability, and server functions.

  • Configure security setting and access permission for users.

  • Configure LAN and WAN routers and related equipment.

  • Document network support activity.

  • Configure and define parameters for installation and testing networks equipment.

  • Evaluate networks performance data to ensure sufficient availability or speed, to identify network problems or for recovery purpose.

  • Jun. 2006 till Oct. 2007 Networks and maintenance Technician, Action IT company- networking solution (E-market for Technology Investment previously), Amman, Jordan.
    I provide a Technical Support of network based products and computer maintenance, I was responsible for:

    • Surveying company’s networks and devices to document possible problems and create recommendation letters about advisable proper solutions.

    • Configure LAN and WAN routers and related equipment.

    • Installing software and hardware, configure security setting, setting up user’s accounts, passwords, and permission.

    • Making arranged periodic visit to evaluate network and devices performance.

    • Fixing any new network and device faults.

    • Provide troubleshooting and technical support on demand via phone, remote control access, web based tools, email, and onsite.

  • Feb. 2006 till Jun. 2006,Computer Lab Technician, Jordan University of Science and Technology, Irbid, Jordan (http://www.just.edu.jo)
    Appling reward systems, I worked as a Computer Lab Technician at the faculty of Computer Science, provided technical support, and taught several courses for under graduated students:

    • Computer Skills.

    • Programming languages lab (C++, and Visual Basic 6.0).

I support my work and teaching through using classroom management solution software: Netop school.

  • Jun. 2005 till Sep. 2005, Trainee in Xpress Telecommunication, Amman/Jordan(http://en.wikipedia.org/wiki/XPress_Telecom).
    I trained in the following fields:

    • In Information Technology and Customer Care Department:             Desktop support, troubleshooting problem, managing   database using Structured Query Language (SQL) and Procedural Language-Structural Query Language (PL-SQL), overview of the networking, monitoring section, and backup system.

    • In Xpress International Department:
      Design a website for Xpress International Department.

 

Workshops

  • Instructional Design, Center for Learning in Practice at CAREY Institute for Global Good. Oct. 26, 2020

  • Educational Technology, Center for Learning in Practice at CAREY Institute for Global Good. Sep. 14, 2020

  • E-Learning (Level II), Quality and Academic Development Center, Yarmouk University, Jordan from 19th Dec, 2017, till 9thJan, 2018.

  • Financial Quality Management, Quality and Academic Development Center, Yarmouk University, Jordan during Dec 2017.

  • Quality management and excellence of human resources, Quality and Academic Development Center, Yarmouk University, Jordan during Nov 2017.

  • Communications Skills, Quality and Academic Development Center, Yarmouk University, Jordan during May 2017.

  • Quality of administrative processes, Quality and Academic Development Center, Yarmouk University, Jordan during May 2017.

  • The use of specialized equipment to improve the electronic services and computer accessibility of persons with disabilities, Computer Science and Information Technology College, Yarmouk University, Jordan, from 28th Dec, 2016, till 29thDec, 2016.

  • Improve Electronic Services for People with Disabilities within the support of civil society initiatives implemented by the project (FHI 360), Computer Science and Information Technology College, Yarmouk University, Jordan in1stJun, 2016.

  • University’s New Employees Orientation, Jordan, 12-19 Oct. 2008.
    certified from the Queen Rania Center for Jordanian Studies and Community Service in Yarmouk University

  • Communications Skills, Decision Making, and Problem Solving workshops, during Feb.2006
    Certified from the Civil Society Development Center in Jordan University of Science and Technology.

 

Courses and Certificates

  • Master Trainer Capacity development program on e-learning. Ministry of Higher Education and Scientific Research, UNESCO-GIZ project. Nov. 8, 2020 to Dec. 16, 2020.

  • Big Data. The International Institute of Online Education (IIOE) and the International Centre for Higher Education Innovation under the auspices of UNESCO (UNESCO-ICHEI), Nov. 25, 2020.

  • Instructional Design for E-Learning (IDEL) Training Course, UNHCR and Ministry of Higher Education and Scientific Research. Dec. 5th,2019

  • ISO 9001:2015-Quality Managment Systems Internal Auditor Training Course, SGS Academy, Amman - Jordan 13th Oct 2018

  • Problem-based Case Studies and Learning in Software Engineering, Aalborg University, Copenhagen - Denmark from 15thAugust, 2016 till 26th August, 2016.

  •  

  • Programming in Android, Computer Science and Information Technology College, Yarmouk University, Jordan in 27thMarch, 2016.

  • Programming cellular applications, Computer Science and Information Technology College, Yarmouk University, Jordan from 1stJune, 2014, till 12th June, 2014.

  • Adobe Illustrator CS 5, Design Center, Yarmouk University, Jordan, 20 hours, from 26th May, 2013, till 16thJune, 2013.

 

  • Installing, Configuring, and Administering Microsoft Windows XP Professional, 18 hours, Queen Rania Center for Jordanian Studies and Community Services , Yarmouk University, from 19th of Apr, 2011, till 25th of Apr, 2011.

  • Implementing a Microsoft Internet Security and Acceleration Server 2004, 36 hours, Queen Rania Center for Jordanian Studies and Community Services, Yarmouk University, from 3rd of Apr, 2011, till 18th of Apr, 2011.

  • Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Services, 36 hours, Queen Rania Center for Jordanian Studies and Community Services, Yarmouk University, from 19th of Mar, 2011 till 31st of Mar 2011.

  • Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts, 15 hours, Queen Rania Center for Jordanian Studies and Community Services, Yarmouk University, from 6th of Mar, 2011 till 10th of Mar, 2011.

  • Maintaining a Microsoft Windows Server 2003 Environment, 24 hours, Queen Rania Center for Jordanian Studies and Community Services,  Yarmouk University, from 20th of Feb, 2011 till 3rd of Mar, 2011.

  • Managing a Microsoft Windows Server 2003 Environment, 36 hours, Queen Rania Center for Jordanian Studies and Community Services, Yarmouk University, from 30th of Jan, 2011 till 14th of Feb, 2011.

​

Skills and Tools

Operating Systems:

  • Microsoft Windows and Microsoft Windows Server.

  • Ability to work with other operating systems, including Mac OSX and Linux

Programming Languages:

  • C++, Java, Visual Basic,C#, Visual Basic .Net, ASP .NET  MVC, Python.

  • Solid knowledge of programming language concepts.

Database Management Systems and Languages:

  • Microsoft SQL Server.

  • Structured Query Language (SQL).

  • Procedural Language-Structural Query Language (PL-SQL).

  • Microsoft Office Access.

Tools and Packages:

  • Microsoft Office programs.

  • Visual Studio,JCreater, Eclipse, PyCharm, Spyder

  • Adobe Photoshop, Illustrator, and Dreamweaver.

  • Content Management Systems.

  • Learning Management Systems.

  • Classroom Management Solutions

  • Virtualization technology.

  • Remote access control tools.

  • E-learning tools, Video Conferencing, and othes.

  • ​

Personal Properties

  • Creative, Hardworking, Excellent learning capability

  • Comfortable working both individual as well as in a team

  • Equipped with strong analytical and troubleshooting skills

 

Languages

  • English: Excellent command in conversation, reading, and writing

  • Arabic: Native Language.

 

Publications

  • Saifan, A. A., & Alzyoud, A. A. (2020). Mutation Testing to Evaluate Android Applications. International Journal of Open Source Software and Processes (IJOSSP), 11(1), 23-40.

  • Yasir  Javed,  Mamdouh Alenezi, Mohammed  Akour, and Ahmad Alzyoud, (2018)  “Discovering the relationship between software complexity and software vulnerabilities”, Journal of Theoretical and Applied Information Technology Vol(96), Page 4690-4699.

  • Wafaa Al-Rbayah & Ahmad Al-Zyoud. (2017). Sentiment Analysis of Social Media as Tool to Improve Customer Retention. Book Chapter in “Strategic Uses of Social Media for Improved Customer Retention” page 207.

  • Mohammed Akour, BouchaibFalah, Ahmad A. Al-Zyoud, SalwaBouriat and Khalid Alemerien, (2016) “Mobile Software Testing: Thoughts, Strategies, Challenges, and Experimental Study” International Journal of Advanced Computer Science and Applications(ijacsa), 7(6), 2016. http://dx.doi.org/10.14569/IJACSA.2016.070602

  • Ahmad Al-Zyoud, &Wafaa A. Al-Rabayah. (2015). “Arabic Stemming Techniques: Comparisons and New Vision”. GCC Conference and Exhibition (GCCCE), 2015 IEEE 8th. DOI: 10.1109/IEEEGCC.2015.7060020. Page 1-6

 

 

References

All documents available upon request.

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